Coesia services: we stand by our customers to build the future together.

We stand by our customers to build the future together.

Coesia Customer Service

At Coesia, Customer Service means delivering proactive, continuous support worldwide.

We are dedicated to maximizing your OEE and minimizing transformation costs with a full suite of services designed to manage our equipment throughout its entire lifecycle.
Digitalization is key for maintaining a competitive edge in manufacturing. Our services harness the power of advanced tools developed by Coesia Digital, to provide crucial insights for production managers and operators, providing easier access to services.

Embrace our data-drive approach to achieve a streamlined, predictive, and cost-effective manufacturing process.

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OEE Consulting

OEE Consulting is the new service offered by Coesia to optimize the effectiveness of lines and plants. Our tailored service covers every aspect of operations, with the aim of improving performance, optimizing costs and ensuring product safety.
Leveraging on the Group’s extensive technological expertise and operational excellence, Coesia developed three consulting packages to address performance challenges, at the required pace.

Smart Maintenance

Smart Maintenance is a state-of-the art preventive maintenance service designed to maximize machine uptime and performance. By Leveraging the deep expertise of Coesia professionals, this service provides support and solutions tailored to your needs to ensure your equipment consistently operates at peak performance. It is a versatile solution designed to work seamlessly with all types of data collection platforms offering unparalleled flexibility in managing maintenance operations.

Smart Maintenance
Service Agreements

Service Agreements

At Coesia, we understand that every business has unique operational needs and goals. That’s why our portfolio of flexible and tailored Service Agreements combining both basic and advanced services, is designed to help you achieve key objectives such as increased uptime, stable line mechanical efficiency and optimized Overall Equipment Effectiveness (OEE).

Our experienced customer service managers work closely with you to tailor a Service Agreement offer that perfectly suits your specific requirements.

Remote Assistance

Thanks to advanced collaboration and connectivity tools, video and augmented reality, we provide real time diagnosis and technical support, without the need of a physical presence. For more information on how to get advanced support, contact your customer service specialist at one of our companies.

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Webshop

Coesia webshop is an easier, faster and more efficient way to manage your spare parts ordering and tracking, thanks to a tailor-made online platform. Clear interface, photo catalogue, and the opportunity to search and select your components in multiple ways (e.g. uploading existing lists) make our Coesia webshop extremely user-friendly.
To receive the certificates needed and your login credentials, contact your customer service specialist at one of our companies.

Do you want more information about our services?

Contact us!

PRIVACY POLICY 

1. Controller

The company you’re trying to contact with this form (the “Company”) processes your personal data – in quality of Controller/Joint Controller – in accordance to the Privacy Policy to which you may refer for the purposes described below. Both of these processing are based upon the legitimate interests of both Coesia S.p.A. – the holding company of the Coesia group – and the Company. By ticking the box below, you also consent the Company to communicate and share your personal data to the other entities part of the Coesia group for the direct marketing purposes described below. Here below you can find the key info on the processings. 

2. Purposes

In particular, the Company processes the personal data you provide filling up the form, for the following purposes: 

a. collect identification and contact data for registering your attendance at the event organized by the Coesia/Company and/or reply to queries concerning the Coesia/Company activities and/or your contractual or pre-contractual relationships with Coesia and/or the Company; 

b. send to your email newsletters of informational, promotional and advertising nature and/or other materials for direct marketing purposes; 

c. analyze your interaction (“Insights Data”) to materials sent by the Company for marketing communication purposes above and create a profile to send you information based on your interests (“Profiling”). 

3. Legal Basis

The data processing under letter a. above is necessary for the performance of a contract or to take steps prior to entering into a contract between you and Coesia and/or the Company.  

The data processing under letters b. and c. is based on the legitimate interest of both the Company and Coesia S.p.A. to send you marketing communication and evaluate the Insight Data to set out marketing strategies and send you information based on your interests. 

4. Data sharing purpose

In accordance to the Privacy Policy and given your explicit consent, the Company may share your personal data with other companies of the Coesia group (“Coesia Entity/ies”, which act as Joint Controllers, jointly the Company) in order to allow the other Coesia Entities to send you marketing and commercial information, newsletters and/or materials and to process the Insight Data within Profiling (as specified under letters b. and c.). 

You can give your explicit consent to the data sharing for marketing purpose checking the following box. In this case, the profiling processing will be carried on the basis of the recipient Coesia Entity’s legitimate interest. 

It remains understood that in case of denial of giving your consent, the marketing and profiling processing will be carried out only by Coesia and by the Company based on their legitimate interests, as specified above. 

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