Published on:

Service Engineer

  • COUNTRY: United States
  • CONTRACT: Unlimited contract

Group, Company and Organisation

COESIA is a group of innovation-based industrial solutions companies operating globally, headquartered in Bologna, Italy and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in the sectors of: Advanced automated machinery and materials Industrial process solutions Precision gears Coesia’s customers are leading players in a broad range of industries, including Consumer Goods, Tobacco, Healthcare, Aerospace, Racing & Automotive and Electronics. Coesia companies ACMA - CERULEAN - CIMA - CITUSKALIX - EMMECI - FLEXLINK - G.D - GDM - GF - HAPA - IPI - MGS - MOLINS - NORDEN - R.A JONES - SACMO - SASIB - VOLPAK The Group has 92 operating units (55 of which with production facilities) in 31 countries, a turnover in 2013 of approx. 1,400 million Euro and over 6,000 employees.

Main Responsibilities / Activities

• Responsible for providing the following support activities;  Installation & commissioning of equipment  Product repairs at customer sites  Factory based product repairs  Customer training at customer sites  Factory based training for customers, agents and engineers world-wide.  Routine maintenance of equipment  Service contract obligations • Accurate weekly reporting of service activities, costs and labor hours. • Attend annual training sessions.

Basic Requirements

The ideal candidate would possess the following: • Technical Degree or equivalent experience • Experience within the tobacco industry (desirable but not required) • Sound knowledge of: - Basic electronics, mechanical engineering and pneumatics - PC hardware and software - Windows operating systems - Microsoft Office and other MS products - LANs and networking - PLCs and industrial automation technologies - Troubleshooting skills to the PCB level acceptable, component level preferred • A team mentality to work within the customer service department providing field service support, factory repairs and end-user training. • Excellent communication skills and professional approach portraying a positive company image to customers at all times. • Customer focus with an ability and resourceful determination to solve customer problems as quickly and efficiently as possible. • Willingness and ability to accept instruction and training in order to achieve success in the field. Employment requirements include: Valid Driver’s License Valid Passport or the ability to obtain one Willingness to travel - 50% of the time - Internationally - On short notice Able to work in a drug free environment Consent to and pass a background check